To plan and manage the movement of both inbound and outbound cargo and make sure that everything is handled and shipped in line with the standard operating procedures.

Minimum Qualifications:

National Senior Certificate (NQF Level 4)

Environmental / Other conditions:

• Valid driver’s licence
• Valid Forklift licence
• Willing to work extended hours
• Must be able to work in warehouse environment.

Behavioural:

• Customer Service
• Handling of Cargo
• Scanning of Cargo
• Check equipment for serviceability
• Safe and secure workplace

Skills:

• Deadline driven
• Able to work under deadlines
• Communication skills
• Customer service
• Technical competency
• Light machinery

Acceptance of Cargo:

• Checking that documents are completed correctly
• Scanning of material into and out of the system
• Check weighing shipments handed over by customers
• Completing documents handed over by customers
• Ensure that shipments are tagged according to their destination
• Sorting the shipments according to destination
• Completing container tags/check sheets
• Loading of Freight material into containers as required
• Ensuring that bags are counted when loading onto vehicle / containers to ensure that no misroutes occur.
• Repairing bags damaged after acceptance
• Ensure that a high level of service is always maintained.

Operational:

• Safety equipment to be worn at all times whilst on duty – no exceptions.
• To load and off-load cargo – making sure of NO damages.
• To maintain good relations /communication skills with customers
• Complete vehicle inspections daily
• Ensure vehicle is kept clean at all times
• No unauthorised passengers are allowed in the vehicle
• To load and off load cargo ensuring no damages occur
• To maintain good relations / communication skills with customers.

Administration:

• To ensure that all P.O.D.’s / weigh bills are properly signed for, by the customer.
• To ensure all the applicable / relevant documentation is correct and handed to the supervisor.
• Weight / dimensions are checked according to documentation.
• To ensure all documentation is completed correctly and handed in daily.
• Report all problems/ incidents and complaints to respective supervisor / manager.
• Pre-alerts are communicated through the respective branches / customers.
• Discrepancies are reported and resolved
• To ensure that Occupational Health, Safety and General Housekeeping are adhered to in the workplace.
• Responsible to keep up to date on procedure changes/new procedures by monitoring entries into the procedures book:
• Check for new entries daily at the start of your shift.
• Sign that the procedures have been read as required
• Advise management of any errors in procedures that need to be rectified or changed.
• To follow company procedures and procedures as and in accordance labour law practices and procedures
• Maintain good relationship with clients and co-workers

To manage the day-to-day cargo operations by allocating resources to the movement of freight within the Road Freight network and maintain an on-time performance to ensure a safe and efficient operations.

Minimum Qualifications:

• Diploma in Supply Chain Management or equivalent (NQF Level 5)

Environmental / Other conditions:

• Available for shift work during Operational operating hours. May be required to work overtime
• Drivers Licence and own transport

Regulated training:

• Dangerous Goods By Road Training
• Human Factors Training
• Safety Management System Training

Minimum Experience:

• Minimum of 2 years working experience in the Freight industry

Skills:

• Leadership
• Communication skills
• Customer Service orientated
• Accuracy
• Reporting skills
• Computer literate
• Positive attitude
• Problem solving
• Diversity
• Ethics
• Motivation
• Dependability

Customer and Supplier Services:

• Maintain a helpful, positive and friendly manner when dealing with customers by providing an optimal customer experience to drive up customer satisfaction.
• Keep clients informed of their cargo whereabouts by maintaining open and frequent communications with branches and divisions within Interloc to drive customer satisfaction and enhance the customer experience.
• Engage with the relevant departments to address the client’s concerns, ultimately rebuilding and improving on client experience and maintaining a positive and professional relationship.

Safety and Security:

• Conduct daily security / safety / operational briefings on each shift and submit all discussion point with a list of attendees to senior management.
• Identify areas of non-compliance and enforce corrective
• Check that staff is accepting cargo in line with the set standards (correct weights captured, correct dimensions)
• Monitor that discrepancies are handled promptly and according to procedure by reporting all discrepancies to clients and management and submit corrective actions to avoid complaints from clients.
• Conduct investigations for customer complaints to provide a complete report that includes findings and recommendations.
• Manage the handover process between shifts by ensuring that the staff involved is following due process to maintain smooth operation.
• Maintain the general cleanliness of the branch, which includes, but is not limited to, maintaining the branch's acceptance areas, back operations, outside the warehouse, and outside the front of the warehouse clean.
• measures to comply with the occupational health and safety act and Interloc’s policies and procedures.
• Identify and report all suspicious, undeclared and mis-declared cargo in relation to Dangerous Goods.
• Report any suspicious acts immediately to respective manager to address deviations from agreed security regulations standards.
• Check and monitor that staff always wear Personal Protective Equipment to ensure compliance to the rules and regulations set out.
• Promote awareness of hazards and steer clear of demarcated areas by using signs and signals to keep employees and visitors aware of hazardous and restricted areas.
• Check that the evacuation signage and documents are clearly visible in the demarcated areas.
• Brief employees on the evacuation protocols to aid them in the event of an emergency evacuation.
• Report all non-conformances on IQSMS system daily before end of shift to ensure corrective actions are implemented.
• Investigate non-conformance incidents and implement preventative measures based on recommendations from the Quality department and/or Senior Management.

Equipment Planning and management:

• Ensure inspections are carried out daily to determine the effectiveness of the Interloc equipment used in the operation to ensure that all used equipment does not pose any risk of injury to the staff or clients.
• Manage and ensure that inspection checklists for warehouse equipment are completed on daily basis and identify the total of serviceable and unserviceable items by ensuring that they are attended to, thereafter information must be fed back to Management for any further action that may be required.
• Report any unserviceable equipment to Manager and /or relevant department immediately so that they can be attended to immediately.

People management:

• Maintain records of employees for regulated training to ensure that they are compatible with requirements
• Conduct checks before each shift to ensure that all personnel are at their assigned positions as rostered.
• Keep track of employee time and attendance to ensure that they arrive on time for their scheduled shifts.
• Maintain employee discipline by ensuring that employee discipline is based on the company's disciplinary code.
• Delegate and manage operational workers in accordance with established standards, promptly resolving any deviations.
• Monitor performance of employees per shift to ensure optimal performance.

Cargo and General Operations:

• Conduct daily briefings with the staff to highlight what is expected on the day for smooth operation.
• Compile a daily shift report and forward it to the seniors so that they are informed about day-to-day operational performance.
• Monitor that cargo from Customers is processed correctly and accurately and that it meets all acceptance criteria by constantly monitoring the staff.
• Check that staff is accepting cargo in line with the set standards (correct weights captured, correct dimensions)
• Monitor that discrepancies are handled promptly and according to procedure by reporting all discrepancies to clients and management and submit corrective actions to avoid complaints from clients.
• Conduct investigations for customer complaints to provide a complete report that includes findings and recommendations.
• Manage the handover process between shifts by ensuring that the staff involved is following due process to maintain smooth operation.
• Maintain the general cleanliness of the branch, which includes, but is not limited to, maintaining the branch's acceptance areas, back operations, outside the warehouse, and outside the front of the warehouse clean.

To plan and manage the movement of both inbound and outbound cargo by making sure that everything is handled and shipped in line with the standard operating processes (SOP’s) and the operational guidelines of our partner airlines.

Minimum Qualifications:

• National Senior Certificate (NQF Level 4)
• Driver’s licence Code 10
• Freight handling certificate (Advantageous)
• Supply chain NQF Level 5 (Advantageous)

Functional Training:

• Winfreight: Operations and Finance
• Customer Service Training

Regulated Training:

• Dangerous Goods Category 6
• AVSEC level 3
• Airside Induction training
• Live Animals Regulations Training
• Lithium Ion Batteries
• Infections Substances
• Perishable Cargo
• Human Factors Training
• Safety Management Systems training

Environmental / Other conditions:

• Shift Work – extended hours
• Must be able to work in a warehouse environment

Minimum Experience:

• 1-2 years working experience
• Knowledge and experience in the Airline/ Freight industry.

Behavioural:

• Professional and positive appearance and attitude
• Customer Service
• Self-motivated
• Time management
• Attention to detail
• Emotional intelligence

Skills:

• Administrative skills
• Planning skills
• Communication skills
• Time management skills
• Strict adherence to policies and procedures
• English comprehension
• Computer literacy

Customer Service

• Ensure that all clients informed of the cargo process in a clear and concise manner.
• Comply with the client’s satisfactions so that their cargo is placed on the correct route
• Maintain a friendly and positive attitude towards all the clients and colleagues.

Handling of Cargo

• Verify shipment information (Weight, dimensions and commodity) presented by Customer or General Worker before capturing onto Winfreight.
• Check if cargo have been taken through the approved processes of screening, by confirming the correct labels have been affixed in order to deem the cargo ready for airfreight.
• Confirm that the security declarations forms are completed in full and signed off by the security officer.
• Confirm that proof of identity is received, checked, and recorded accurately for cargo accepted and handed out to the clients.
• Ensure all transfer cargo is transferred to the correct airlines with the correct documentation timeously.
• Group the number of pieces per consignment prior to handout, by verifying the amount against the air-waybill to ensure that there are no irregularities during the handout of the cargo to the customer.
• Adhere to all scanning disciplines in the assigned sphere of the operations by verifying and reconciling it against the previous scan phase to ensure correct manifesting staff.
• Utilise the system generated scan discrepancy reports to reconcile the assigned scanning phase so that any irregularities can be recorded and assigned to relevant department or station for further investigation.
• Engage with the senior on duty for any discrepancies in order for all the information to be recorded and documented to ensure the closure is in line with customer and company expectations.
• Conduct floor scan and monitor overdue cargo on the floor and escalate this to the senior on duty for further communication with the customer.
• Conform to the airline’s Cargo Operations and Dangerous Goods manual.

Equipment Serviceability Inspections

• Inspect and determine the effectiveness of the BidAir Cargo Equipment used in the operation to ensure that all used equipment does not pose risk of injury to the staff or customers
• Report any unserviceable electronic equipment to Superior and / or IT department so that they can attend to the matter.
• Check all the assigned unit load devices before the start of the operation for serviceability, by inspecting the cargo and panels for any damages, to ensure ease of loading at the aircraft in order to prevent any delays and /or safety incidents.
• Complete all assigned checklist with regards to warehouse equipment to evaluate operational readiness in order to manage any possible bottlenecks with the processing of cargo inside the warehouse.

Reporting of discrepancies

• Report cargo discrepancies that occur on the WinFreight Operations system, and other platforms as agreed.
• Advise the Team leader and /or Duty Manager of any discrepancies during the handout process to ensure proper information is gathered in the event of a dispute and /or claim lodged against the company.

To manage and drive leading negotiations, budgeting, purchasing, and putting efficient workflows in place to enhance the company's productivity and performance. Lead cross-functional teams, manage existing partnerships, and evaluate company business goals driving operational efficiency, enhancing organizational performance, and contributing to the achievement of the business objectives.

Minimum Qualifications:

Bachelor's degree in business administration, marketing, finance, or business management (or equivalent qualification).

Environmental / Other conditions:

• After hours work centred around decision making is required regularly in respect of various operational challenges within the industry.

Functional Training:

• Leadership
• Compliance Management
• Operations Management
• Business Risk Management
• Strategic Business Management
• Financial systems and controls

Minimum Experience:

• At least 10 years in the Transport Industry and minimum of 5 years working experience in a leadership role.
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.).
• Experience in aviation sector and road freight would be an advantage.
• Managerial experience and demonstrated ability to develop and lead others.

Behavioural:

• Working with people of diverse backgrounds, cultures and perspectives.
• Strong alignment with the company’s mission and values.
• Ability to self-direct, take ownership and see projects to completion in a timely manner.
• Excellent interpersonal skills.
• Strong critical thinking and creative problem-solving skills.
• Ability to extract meaning from numbers and present analysis clearly and concisely to people with varying degrees of financial knowledge.
• Strong project management and organisational skills with a record of developing and strengthening systems and processes.
• Ability to work collaboratively, exercising good judgement, decision-making, and problem-solving skills to achieve shared goals.
• Ability to periodically participate in meetings and events outside of core business hours.

Technical:

• High-level of proficiency with Microsoft Office.
• Data and financial analytics.
• Cost, revenue and cash management.
• Knowledge of Basic Conditions of Employment and Industrial Relations.

Primary Responsibilities and Duties:

Organisational Leadership:

• Collaborate with the CEO and the Executive team in setting and driving the organizational vision including the operational strategy.
• Meet with the organisation’s leadership team on an ongoing basis to re-evaluate action plans and adjust if the market, economy, competition warrants changes for sustainability and growth. 
• Develop business strategies and plans that align with the short- and long-term objectives developed in tandem with the CEO.
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures that team members can thrive and that organizational goals are met.
• Set clear performance expectations and provide coaching and mentorship to drive professional growth.
• Monitor progress, evaluate performance, and adjust strategies as needed to ensure successful execution.

Operational Strategy and Management:

• Develop and lead operational strategies that support the organization's overall objectives and growth plans.
• Coordinate efforts of team members to ensure that objectives set are in line with the organization’s strategies.
• Lead, streamline and optimize operational processes across the organization to improve efficiency, productivity, and cost-effectiveness.
• Identify areas of improvement, drive continuous process enhancements, and implement best practices.
• Foster effective communication and collaboration across departments to facilitate smooth operations and enhance overall organizational performance.
• Review and manage (establish as needed) internal systems, controls, processes, and procedures to ensure the integrity, accuracy and compliance of information and reporting in all operational departments.
• Identify cost-saving opportunities and implement measures to achieve optimal financial results.
• Work closely with the finance team to develop and manage operational budgets, ensuring efficient allocation of resources.
• Sustain financial stability by controlling all expenses necessary for operations, taking the budget and BEE requirements into consideration.

Business Analytics, Risk and reporting:

• Establish and analyse management reports and information to assist with sound business decisions to drive business growth.
• Continuously monitor the macro-environment to identify risk to discuss with the leadership team so that mitigating action plans can be agreed on and put into place.
• Monitor operational and financial performance, identify potential risks, and implement strategies to mitigate them.
• Implement robust systems and processes to manage operational risks and maintain business continuity.
• Conduct internal reviews to test procedural compliance of all operational departments.
• Conduct data analytics pertaining to operations and initiate corrective action plans through the various departments. 
• Review workforce productivity analysis and discusses with relevant heads of departments.
• Review various departmental reports and ensure that objectives are being met by direct reports.
• Monitor the achieving of direct reports deadlines to ensure that numerous required outcomes are reached on time.

Audits and Regulatory Compliance:

• Ensure compliance with relevant laws, regulations, and industry standards.
• Monitor regulatory and legislative updates/changes and make sure that all regulatory/legislative updates/changes are communicated to leadership team to implement.
• Compile relevant Policy documents for the organisation in line with legislative/compliance/regulatory requirements.
• Maintain the integrity and compliance of legislative and regulatory documents.
• Negotiate supplier agreements related to the area of responsibility, and review and approve contracts.
• Review and approve Service Level Agreements (SLA) presented by direct report with the suppliers or vendors after consulting with internal stakeholders to give effect to the organisation’s strategy within the capabilities of the supplier or vendor.

Customer Service and Retention:

• Negotiate and manage partnerships agreements, ensuring mutually beneficial terms and conditions.
• Build and maintain strong relationships with existing customers, understanding their needs, and providing exceptional customer service and solutions.
• Conduct regular client/service provider meetings, presentations, and business reviews to identify opportunities for upselling, cross-selling, and expanding services.
• Develop account management strategies to maximize customer satisfaction and retention.
• Lead the team to develop joint customer services initiatives to expand business opportunities.

Talent and Technology:

• Partner with the CEO and Management team to foster organisational, culture and values focused on equity, results, learning and improvement.

Continuously review market related technology to enhance the business needs and efficiencies in all areas (operations customer service, workplace safety etc.)