To plan and manage the movement of both inbound and outbound cargo and make sure that everything is handled and shipped in line with the standard operating procedures.

Minimum Qualifications:

National Senior Certificate (NQF Level 4)

Environmental / Other conditions:

• Valid driver’s licence
• Valid Forklift licence
• Willing to work extended hours
• Must be able to work in warehouse environment.

Behavioural:

• Customer Service
• Handling of Cargo
• Scanning of Cargo
• Check equipment for serviceability
• Safe and secure workplace

Skills:

• Deadline driven
• Able to work under deadlines
• Communication skills
• Customer service
• Technical competency
• Light machinery

Acceptance of Cargo:

• Checking that documents are completed correctly
• Scanning of material into and out of the system
• Check weighing shipments handed over by customers
• Completing documents handed over by customers
• Ensure that shipments are tagged according to their destination
• Sorting the shipments according to destination
• Completing container tags/check sheets
• Loading of Freight material into containers as required
• Ensuring that bags are counted when loading onto vehicle / containers to ensure that no misroutes occur.
• Repairing bags damaged after acceptance
• Ensure that a high level of service is always maintained.

Operational:

• Safety equipment to be worn at all times whilst on duty – no exceptions.
• To load and off-load cargo – making sure of NO damages.
• To maintain good relations /communication skills with customers
• Complete vehicle inspections daily
• Ensure vehicle is kept clean at all times
• No unauthorised passengers are allowed in the vehicle
• To load and off load cargo ensuring no damages occur
• To maintain good relations / communication skills with customers.

Administration:

• To ensure that all P.O.D.’s / weigh bills are properly signed for, by the customer.
• To ensure all the applicable / relevant documentation is correct and handed to the supervisor.
• Weight / dimensions are checked according to documentation.
• To ensure all documentation is completed correctly and handed in daily.
• Report all problems/ incidents and complaints to respective supervisor / manager.
• Pre-alerts are communicated through the respective branches / customers.
• Discrepancies are reported and resolved
• To ensure that Occupational Health, Safety and General Housekeeping are adhered to in the workplace.
• Responsible to keep up to date on procedure changes/new procedures by monitoring entries into the procedures book:
• Check for new entries daily at the start of your shift.
• Sign that the procedures have been read as required
• Advise management of any errors in procedures that need to be rectified or changed.
• To follow company procedures and procedures as and in accordance labour law practices and procedures
• Maintain good relationship with clients and co-workers

To manage the day-to-day cargo operations by allocating resources to the movement of freight within the Road Freight network and maintain an on-time performance to ensure a safe and efficient operations.

Minimum Qualifications:

• Diploma in Supply Chain Management or equivalent (NQF Level 5)

Environmental / Other conditions:

• Available for shift work during Operational operating hours. May be required to work overtime
• Drivers Licence and own transport

Regulated training:

• Dangerous Goods By Road Training
• Human Factors Training
• Safety Management System Training

Minimum Experience:

• Minimum of 2 years working experience in the Freight industry

Skills:

• Leadership
• Communication skills
• Customer Service orientated
• Accuracy
• Reporting skills
• Computer literate
• Positive attitude
• Problem solving
• Diversity
• Ethics
• Motivation
• Dependability

Customer and Supplier Services:

• Maintain a helpful, positive and friendly manner when dealing with customers by providing an optimal customer experience to drive up customer satisfaction.
• Keep clients informed of their cargo whereabouts by maintaining open and frequent communications with branches and divisions within Interloc to drive customer satisfaction and enhance the customer experience.
• Engage with the relevant departments to address the client’s concerns, ultimately rebuilding and improving on client experience and maintaining a positive and professional relationship.

Safety and Security:

• Conduct daily security / safety / operational briefings on each shift and submit all discussion point with a list of attendees to senior management.
• Identify areas of non-compliance and enforce corrective
• Check that staff is accepting cargo in line with the set standards (correct weights captured, correct dimensions)
• Monitor that discrepancies are handled promptly and according to procedure by reporting all discrepancies to clients and management and submit corrective actions to avoid complaints from clients.
• Conduct investigations for customer complaints to provide a complete report that includes findings and recommendations.
• Manage the handover process between shifts by ensuring that the staff involved is following due process to maintain smooth operation.
• Maintain the general cleanliness of the branch, which includes, but is not limited to, maintaining the branch's acceptance areas, back operations, outside the warehouse, and outside the front of the warehouse clean.
• measures to comply with the occupational health and safety act and Interloc’s policies and procedures.
• Identify and report all suspicious, undeclared and mis-declared cargo in relation to Dangerous Goods.
• Report any suspicious acts immediately to respective manager to address deviations from agreed security regulations standards.
• Check and monitor that staff always wear Personal Protective Equipment to ensure compliance to the rules and regulations set out.
• Promote awareness of hazards and steer clear of demarcated areas by using signs and signals to keep employees and visitors aware of hazardous and restricted areas.
• Check that the evacuation signage and documents are clearly visible in the demarcated areas.
• Brief employees on the evacuation protocols to aid them in the event of an emergency evacuation.
• Report all non-conformances on IQSMS system daily before end of shift to ensure corrective actions are implemented.
• Investigate non-conformance incidents and implement preventative measures based on recommendations from the Quality department and/or Senior Management.

Equipment Planning and management:

• Ensure inspections are carried out daily to determine the effectiveness of the Interloc equipment used in the operation to ensure that all used equipment does not pose any risk of injury to the staff or clients.
• Manage and ensure that inspection checklists for warehouse equipment are completed on daily basis and identify the total of serviceable and unserviceable items by ensuring that they are attended to, thereafter information must be fed back to Management for any further action that may be required.
• Report any unserviceable equipment to Manager and /or relevant department immediately so that they can be attended to immediately.

People management:

• Maintain records of employees for regulated training to ensure that they are compatible with requirements
• Conduct checks before each shift to ensure that all personnel are at their assigned positions as rostered.
• Keep track of employee time and attendance to ensure that they arrive on time for their scheduled shifts.
• Maintain employee discipline by ensuring that employee discipline is based on the company's disciplinary code.
• Delegate and manage operational workers in accordance with established standards, promptly resolving any deviations.
• Monitor performance of employees per shift to ensure optimal performance.

Cargo and General Operations:

• Conduct daily briefings with the staff to highlight what is expected on the day for smooth operation.
• Compile a daily shift report and forward it to the seniors so that they are informed about day-to-day operational performance.
• Monitor that cargo from Customers is processed correctly and accurately and that it meets all acceptance criteria by constantly monitoring the staff.
• Check that staff is accepting cargo in line with the set standards (correct weights captured, correct dimensions)
• Monitor that discrepancies are handled promptly and according to procedure by reporting all discrepancies to clients and management and submit corrective actions to avoid complaints from clients.
• Conduct investigations for customer complaints to provide a complete report that includes findings and recommendations.
• Manage the handover process between shifts by ensuring that the staff involved is following due process to maintain smooth operation.
• Maintain the general cleanliness of the branch, which includes, but is not limited to, maintaining the branch's acceptance areas, back operations, outside the warehouse, and outside the front of the warehouse clean.

To plan and manage the movement of both inbound and outbound cargo by making sure that everything is handled and shipped in line with the standard operating processes (SOP’s) and the operational guidelines of our partner airlines.

Minimum Qualifications:

• National Senior Certificate (NQF Level 4)
• Driver’s licence Code 10
• Freight handling certificate (Advantageous)
• Supply chain NQF Level 5 (Advantageous)

Functional Training:

• Winfreight: Operations and Finance
• Customer Service Training

Regulated Training:

• Dangerous Goods Category 6
• AVSEC level 3
• Airside Induction training
• Live Animals Regulations Training
• Lithium Ion Batteries
• Infections Substances
• Perishable Cargo
• Human Factors Training
• Safety Management Systems training

Environmental / Other conditions:

• Shift Work – extended hours
• Must be able to work in a warehouse environment

Minimum Experience:

• 1-2 years working experience
• Knowledge and experience in the Airline/ Freight industry.

Behavioural:

• Professional and positive appearance and attitude
• Customer Service
• Self-motivated
• Time management
• Attention to detail
• Emotional intelligence

Skills:

• Administrative skills
• Planning skills
• Communication skills
• Time management skills
• Strict adherence to policies and procedures
• English comprehension
• Computer literacy

Customer Service

• Ensure that all clients informed of the cargo process in a clear and concise manner.
• Comply with the client’s satisfactions so that their cargo is placed on the correct route
• Maintain a friendly and positive attitude towards all the clients and colleagues.

Handling of Cargo

• Verify shipment information (Weight, dimensions and commodity) presented by Customer or General Worker before capturing onto Winfreight.
• Check if cargo have been taken through the approved processes of screening, by confirming the correct labels have been affixed in order to deem the cargo ready for airfreight.
• Confirm that the security declarations forms are completed in full and signed off by the security officer.
• Confirm that proof of identity is received, checked, and recorded accurately for cargo accepted and handed out to the clients.
• Ensure all transfer cargo is transferred to the correct airlines with the correct documentation timeously.
• Group the number of pieces per consignment prior to handout, by verifying the amount against the air-waybill to ensure that there are no irregularities during the handout of the cargo to the customer.
• Adhere to all scanning disciplines in the assigned sphere of the operations by verifying and reconciling it against the previous scan phase to ensure correct manifesting staff.
• Utilise the system generated scan discrepancy reports to reconcile the assigned scanning phase so that any irregularities can be recorded and assigned to relevant department or station for further investigation.
• Engage with the senior on duty for any discrepancies in order for all the information to be recorded and documented to ensure the closure is in line with customer and company expectations.
• Conduct floor scan and monitor overdue cargo on the floor and escalate this to the senior on duty for further communication with the customer.
• Conform to the airline’s Cargo Operations and Dangerous Goods manual.

Equipment Serviceability Inspections

• Inspect and determine the effectiveness of the BidAir Cargo Equipment used in the operation to ensure that all used equipment does not pose risk of injury to the staff or customers
• Report any unserviceable electronic equipment to Superior and / or IT department so that they can attend to the matter.
• Check all the assigned unit load devices before the start of the operation for serviceability, by inspecting the cargo and panels for any damages, to ensure ease of loading at the aircraft in order to prevent any delays and /or safety incidents.
• Complete all assigned checklist with regards to warehouse equipment to evaluate operational readiness in order to manage any possible bottlenecks with the processing of cargo inside the warehouse.

Reporting of discrepancies

• Report cargo discrepancies that occur on the WinFreight Operations system, and other platforms as agreed.
• Advise the Team leader and /or Duty Manager of any discrepancies during the handout process to ensure proper information is gathered in the event of a dispute and /or claim lodged against the company.