To plan and manage the movement of both inbound and outbound cargo by making sure that everything is handled and shipped in line with the standard operating processes (SOP’s) and the operational guidelines of our partner airlines.

Minimum Qualifications:

• National Senior Certificate (NQF Level 4)
• Driver’s licence Code 10
• Freight handling certificate (Advantageous)
• Supply chain NQF Level 5 (Advantageous)

Functional Training:

• Winfreight: Operations and Finance
• Customer Service Training

Regulated Training:

• Dangerous Goods Category 6
• AVSEC level 3
• Airside Induction training
• Live Animals Regulations Training
• Lithium Ion Batteries
• Infections Substances
• Perishable Cargo
• Human Factors Training
• Safety Management Systems training

Environmental / Other conditions:

• Shift Work – extended hours
• Must be able to work in a warehouse environment

Minimum Experience:

• 1-2 years working experience
• Knowledge and experience in the Airline/ Freight industry.

Behavioural:

• Professional and positive appearance and attitude
• Customer Service
• Self-motivated
• Time management
• Attention to detail
• Emotional intelligence

Skills:

• Administrative skills
• Planning skills
• Communication skills
• Time management skills
• Strict adherence to policies and procedures
• English comprehension
• Computer literacy

Customer Service

• Ensure that all clients informed of the cargo process in a clear and concise manner.
• Comply with the client’s satisfactions so that their cargo is placed on the correct route
• Maintain a friendly and positive attitude towards all the clients and colleagues.

Handling of Cargo

• Verify shipment information (Weight, dimensions and commodity) presented by Customer or General Worker before capturing onto Winfreight.
• Check if cargo have been taken through the approved processes of screening, by confirming the correct labels have been affixed in order to deem the cargo ready for airfreight.
• Confirm that the security declarations forms are completed in full and signed off by the security officer.
• Confirm that proof of identity is received, checked, and recorded accurately for cargo accepted and handed out to the clients.
• Ensure all transfer cargo is transferred to the correct airlines with the correct documentation timeously.
• Group the number of pieces per consignment prior to handout, by verifying the amount against the air-waybill to ensure that there are no irregularities during the handout of the cargo to the customer.
• Adhere to all scanning disciplines in the assigned sphere of the operations by verifying and reconciling it against the previous scan phase to ensure correct manifesting staff.
• Utilise the system generated scan discrepancy reports to reconcile the assigned scanning phase so that any irregularities can be recorded and assigned to relevant department or station for further investigation.
• Engage with the senior on duty for any discrepancies in order for all the information to be recorded and documented to ensure the closure is in line with customer and company expectations.
• Conduct floor scan and monitor overdue cargo on the floor and escalate this to the senior on duty for further communication with the customer.
• Conform to the airline’s Cargo Operations and Dangerous Goods manual.

Equipment Serviceability Inspections

• Inspect and determine the effectiveness of the BidAir Cargo Equipment used in the operation to ensure that all used equipment does not pose risk of injury to the staff or customers
• Report any unserviceable electronic equipment to Superior and / or IT department so that they can attend to the matter.
• Check all the assigned unit load devices before the start of the operation for serviceability, by inspecting the cargo and panels for any damages, to ensure ease of loading at the aircraft in order to prevent any delays and /or safety incidents.
• Complete all assigned checklist with regards to warehouse equipment to evaluate operational readiness in order to manage any possible bottlenecks with the processing of cargo inside the warehouse.

Reporting of discrepancies

• Report cargo discrepancies that occur on the WinFreight Operations system, and other platforms as agreed.
• Advise the Team leader and /or Duty Manager of any discrepancies during the handout process to ensure proper information is gathered in the event of a dispute and /or claim lodged against the company.