To manage the day-to-day cargo operations by allocating resources to the movement of freight within the Road Freight network and maintain an on-time performance to ensure a safe and efficient operations.

Minimum Qualifications:

• Diploma in Supply Chain Management or equivalent (NQF Level 5)

Environmental / Other conditions:

• Available for shift work during Operational operating hours. May be required to work overtime
• Drivers Licence and own transport

Regulated training:

• Dangerous Goods By Road Training
• Human Factors Training
• Safety Management System Training

Minimum Experience:

• Minimum of 2 years working experience in the Freight industry

Skills:

• Leadership
• Communication skills
• Customer Service orientated
• Accuracy
• Reporting skills
• Computer literate
• Positive attitude
• Problem solving
• Diversity
• Ethics
• Motivation
• Dependability

Customer and Supplier Services:

• Maintain a helpful, positive and friendly manner when dealing with customers by providing an optimal customer experience to drive up customer satisfaction.
• Keep clients informed of their cargo whereabouts by maintaining open and frequent communications with branches and divisions within Interloc to drive customer satisfaction and enhance the customer experience.
• Engage with the relevant departments to address the client’s concerns, ultimately rebuilding and improving on client experience and maintaining a positive and professional relationship.

Safety and Security:

• Conduct daily security / safety / operational briefings on each shift and submit all discussion point with a list of attendees to senior management.
• Identify areas of non-compliance and enforce corrective
• Check that staff is accepting cargo in line with the set standards (correct weights captured, correct dimensions)
• Monitor that discrepancies are handled promptly and according to procedure by reporting all discrepancies to clients and management and submit corrective actions to avoid complaints from clients.
• Conduct investigations for customer complaints to provide a complete report that includes findings and recommendations.
• Manage the handover process between shifts by ensuring that the staff involved is following due process to maintain smooth operation.
• Maintain the general cleanliness of the branch, which includes, but is not limited to, maintaining the branch’s acceptance areas, back operations, outside the warehouse, and outside the front of the warehouse clean.
• measures to comply with the occupational health and safety act and Interloc’s policies and procedures.
• Identify and report all suspicious, undeclared and mis-declared cargo in relation to Dangerous Goods.
• Report any suspicious acts immediately to respective manager to address deviations from agreed security regulations standards.
• Check and monitor that staff always wear Personal Protective Equipment to ensure compliance to the rules and regulations set out.
• Promote awareness of hazards and steer clear of demarcated areas by using signs and signals to keep employees and visitors aware of hazardous and restricted areas.
• Check that the evacuation signage and documents are clearly visible in the demarcated areas.
• Brief employees on the evacuation protocols to aid them in the event of an emergency evacuation.
• Report all non-conformances on IQSMS system daily before end of shift to ensure corrective actions are implemented.
• Investigate non-conformance incidents and implement preventative measures based on recommendations from the Quality department and/or Senior Management.

Equipment Planning and management:

• Ensure inspections are carried out daily to determine the effectiveness of the Interloc equipment used in the operation to ensure that all used equipment does not pose any risk of injury to the staff or clients.
• Manage and ensure that inspection checklists for warehouse equipment are completed on daily basis and identify the total of serviceable and unserviceable items by ensuring that they are attended to, thereafter information must be fed back to Management for any further action that may be required.
• Report any unserviceable equipment to Manager and /or relevant department immediately so that they can be attended to immediately.

People management:

• Maintain records of employees for regulated training to ensure that they are compatible with requirements
• Conduct checks before each shift to ensure that all personnel are at their assigned positions as rostered.
• Keep track of employee time and attendance to ensure that they arrive on time for their scheduled shifts.
• Maintain employee discipline by ensuring that employee discipline is based on the company’s disciplinary code.
• Delegate and manage operational workers in accordance with established standards, promptly resolving any deviations.
• Monitor performance of employees per shift to ensure optimal performance.

Cargo and General Operations:

• Conduct daily briefings with the staff to highlight what is expected on the day for smooth operation.
• Compile a daily shift report and forward it to the seniors so that they are informed about day-to-day operational performance.
• Monitor that cargo from Customers is processed correctly and accurately and that it meets all acceptance criteria by constantly monitoring the staff.
• Check that staff is accepting cargo in line with the set standards (correct weights captured, correct dimensions)
• Monitor that discrepancies are handled promptly and according to procedure by reporting all discrepancies to clients and management and submit corrective actions to avoid complaints from clients.
• Conduct investigations for customer complaints to provide a complete report that includes findings and recommendations.
• Manage the handover process between shifts by ensuring that the staff involved is following due process to maintain smooth operation.
• Maintain the general cleanliness of the branch, which includes, but is not limited to, maintaining the branch’s acceptance areas, back operations, outside the warehouse, and outside the front of the warehouse clean.